return policy.

Return and Refund Policy for New Attitude Music

At New Attitude Music, we strive to ensure that our customers are completely satisfied with their purchases. As we operate on a print-on-demand model, each item is custom made once your order is placed. Below you will find our comprehensive return and refund policy, designed to prioritize your satisfaction.

Return and Refund Conditions

1. Damaged, Defective, or Misprinted Items

- Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

- Please contact us with your order details and a description of the issue. Our team will review the claim and may approve a full or partial refund, or exchange.

2. Customer-Initiated Returns

- Before returning any products, please contact us within 30 days of receiving your order.

- Returned items must be unworn, unused, and unwashed.

- The shipping cost of the return will be at the expense of the buyer.

- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

How to Submit a Return or Refund Request

1. Contact Us

- Email us at returns@newattitudemusic.com or call us at 615-241-0255 with your order details and a description of the issue.

- Our team will provide you with instructions on how to return your item.

2. Inspecting the Return

- Once we receive your return, we will inspect the item to ensure it meets our return conditions.

- We will notify you of the approval or rejection of your refund or exchange within a few business days.

3. Refund Process

- If your return is approved, we will process the refund to your original method of payment within a certain number of days.

- For exchanges, we will send out the new item once the returned item has been received and inspected.

Non-Refundable Services

We do not issue refunds for services booked through our site, including audio production, film production, and music video distribution services.

These services offer revisions until the approval of the product.

Revisions can be purchased up to 15 days after the initial product was delivered.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

New Attitude Music

Email: returns@newattitudemusic.com

Phone: 615-241-0255

Website: https://newattitudemusic.com/store

Thank you for shopping with New Attitude Music. We are committed to providing you with the best customer experience possible.